RETURNS POLICY (for reasons beyond Medop’s control):

1. Returns will only be permitted with prior consent from Medop.

2. Return period: maximum 15 working days from the delivery note date.

3. Only standard products may be returned (i.e. not subject to scheduled orders, as part of special trade offers, or made-to-measure, handled or open products). Customers are advised that they will pay for postage and packaging expenses.

4. The customer will pay for postage costs and must specify the reference No. If Medop accepts the return, the sum of the product (not the postage costs) will be returned.

If you wish to cancel an order, please contact the Customer Services department (

Scheduled orders: stock is guaranteed and orders cannot be cancelled without prior authorisation from Medop.

Invoices: Medop will not send paper invoices, unless you request so from the Administration department ( Invoices will be sent by email and will be available in the customer area on the Medop website (

Both parties, the buyer and seller, agree that all disputes or disagreements that may arise between this juridical relationship, will be definitively resolved before the Trade Arbitration Court of Bilbao (Chamber of Commerce of Bilbao), entrusted with the administration of the arbitration and the appointment of the arbitrator/s, according to its regulations and statutes.

Furthermore, they agree their submission to the arbitral decision as governed by said Tribunal.